Sky PBX Features - Revision history

Nathan at 18:26, 26 October 2020

2020-10-26T18:26:48Z

Nathan at 18:25, 26 October 2020

2020-10-26T18:25:48Z

Nathan at 18:18, 26 October 2020

2020-10-26T18:18:06Z

Nathan at 18:17, 26 October 2020

2020-10-26T18:17:35Z

Nathan at 18:17, 26 October 2020

2020-10-26T18:17:14Z

Nathan at 18:16, 26 October 2020

2020-10-26T18:16:05Z

Nathan: Created page with "Sky PBX Feature List This is a list of features that can be supported on the Sky PBX. Other features are available on the Sky Central platform such as “Zoom like” video..."

2020-10-26T18:14:58Z

Created page with "Sky PBX Feature List This is a list of features that can be supported on the Sky PBX. Other features are available on the Sky Central platform such as “Zoom like” video..."

New page

Sky PBX Feature List

This is a list of features that can be supported on the Sky PBX. Other features are available on the Sky Central platform such as “Zoom like” video conferencing, retail user and admin portals, and integrated support for WebRTC based extensions.

Feature Name Description
Announcements Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus )

Auto Attendant Create a structured interactive voice prompt for callers to use to interact with the PBX
Call Barge / Eavesdrop / Intercept
Listen into an active call from another extension.
Call Block
Block inbound calls by the caller id.
Call Broadcast
Create a recording and select one or more groups to have the system call and play the recording.
Call Center
Creates a robust call center environment with agent tiers.
Call Forward
Forward to another extension or to any phone number.
Call Monitoring
View which extensions are currently in a call. (see Active Extensions)

Call Pickup
For a particular extension or any extension that is currently ringing.
Call Queues Load calls into queues so they can be answered in the order they came into the queue.
Call Recordings
Record all or some calls or parts of the call.
Call Attended Transfer
Transfer the active call to another internal or external call. Also known as a warm transfer.
Call Blind Transfer
Transfer the call from one extension to another without talking to the terminating extension
Call Waiting
A beep while on a call and to toggle between two different calls.
Caller ID
Support for customization and supporting providers
Conference Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls.
Video Conference With Sky View WebRTC based video conferencing is built in.
Dial by Name (*411)
Search by first name or last name to find extension numbers on the system.
Direct Inward System Access (DISA)
Gives ability to call into the system, put in a pin code, and then call back outbound.
Device Provisioning
From Advanced > Default Settings you can enable provisioning for devices. Contacts used as Directory for the phones, vendor list and functions can be enabled or disabled. Support for memory, expansion (side cars), and programmable keys. Configure SIP endpoints for Yealink, Polycom, Cisco, Aastra and several other brands.
Do Not Disturb (DND)
Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
Fax Server
A virtual fax machine that can send and receive faxes with advanced features.
Follow Me
Allows calling multiple extensions or external numbers.
Music on Hold
Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’.
Multi-Tenant
Domain based multi-tenant using subdomains
Paging
Page another extension with or without password
Parking
Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.
Phrases
Using xml handler and xml from file system you can string together multiple voice files.
Ring Groups
v Make one extension ring several extensions and an option to receive emails on missed calls.
SoftPhones An iOS and Android Sky Phone are available on the play store that work seamlessly with Sky PBX, WebRTC phones are supported using the Sky Central platform
Time Conditions
A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
Voicemail
Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete.
Voicemail to Email
Have voicemails sent to email.

@@ Line 3: / Line 3: @@
 == Sky PBX Feature List ==
-This is a list of features that can be supported on the Sky PBX.  Other features are available on the Sky Central platform such as “Zoom like” video conferencing, retail user and admin portals, and integrated support for WebRTC based extensions.
+This is a list of features that can be supported on the Sky PBX.  Other features are available on the Sky Central platform such as “Zoom like” video conferencing, retail user and admin portals, and integrated support for WebRTC based extensions. Sky PBX is customizable so features not shown here may be added.
 * Auto Attendant:Create a structured interactive voice prompt for callers to use to interact with the PBX
 * Call Barge/Eavesdrop/Intercept: Listen into an active call from another extension.

@@ Line 9: / Line 9: @@
 Announcements Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus )
- * Auto Attendant	Create a structured interactive voice prompt for callers to use to interact with the PBX
+* Auto Attendant:Create a structured interactive voice prompt for callers to use to interact with the PBX
- * Call Barge / Eavesdrop / Intercept
+* Call Barge/Eavesdrop/Intercept: Listen into an active call from another extension.
-Listen into an active call from another extension.
+* Call Block: Block inbound calls by the caller id.
-Call Block
+* Call Broadcast: Create a recording and select one or more groups to have the system call and play the recording.
-Block inbound calls by the caller id.
+* Call Center: Creates a robust call center environment with agent tiers.
-Call Broadcast
+* Call Forward: Forward to another extension or to any phone number.
-	Create a recording and select one or more groups to have the system call and play the recording.
+* Call Monitoring: View which extensions are currently in a call. (see Active Extensions)
-Call Center
+* Call Pickup: For a particular extension or any extension that is currently ringing.
-	Creates a robust call center environment with agent tiers.
+* Call Queues: Load calls into queues so they can be answered in the order they came into the queue.
-Call Forward
+* Call Recordings: Record all or some calls or parts of the call.
-	Forward to another extension or to any phone number.
+* Call Attended Transfer: Transfer the active call to another internal or external call. Also known as a warm transfer.
-Call Monitoring
+* Call Blind Transfer: Transfer the call from one extension to another without talking to the terminating extension
-	View which extensions are currently in a call. (see Active Extensions)
+* Call Waiting: A beep while on a call and to toggle between two different calls.
+* Caller ID: Support for customization and supporting providers
-Call Pickup
+* Conference: Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, profiles and controls.
-	For a particular extension or any extension that is currently ringing.
+* Video Conference: With Sky View WebRTC based video conferencing is built in.
-Call Queues	Load calls into queues so they can be answered in the order they came into the queue.
+* Dial by Name (*411): Search by first name or last name to find extension numbers on the system.
-Call Recordings
+* Direct Inward System Access (DISA):Gives ability to call into the system, put in a pin code, and then call back outbound.
-	Record all or some calls or parts of the call.
+* Device Provisioning: From Advanced > Default Settings you can enable provisioning for devices. Contacts used as Directory for the phones, vendor list and functions can be enabled or disabled. Support for memory, expansion (side cars), and programmable keys. Configure SIP endpoints for Yealink, Polycom, Cisco, Aastra and several other brands.
-Call Attended Transfer
+* Do Not Disturb (DND): Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.
-	Transfer the active call to another internal or external call. Also known as a warm transfer.
+* Fax Server: A virtual fax machine that can send and receive faxes with advanced features.
-Call Blind Transfer
+* Follow Me: Allows calling multiple extensions or external numbers.
-	Transfer the call from one extension to another without talking to the terminating extension
+* Music on Hold: Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’.
-Call Waiting
+* Multi-Tenant: Domain based multi-tenant using subdomains
-	A beep while on a call and to toggle between two different calls.
+* Paging: Page another extension with or without password
-Caller ID
+* Parking: Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.
-	Support for customization and supporting providers
+* Phrases: Using xml handler and xml from file system you can string together multiple voice files.
-Conference	Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, undeaf, profiles and controls.
+* Ring Groups: Make one extension ring several extensions and an option to receive emails on missed calls.
-Video Conference	With Sky View WebRTC based video conferencing is built in.
+* SoftPhones: An iOS and Android Sky Phone are available on the play store that work seamlessly with Sky PBX, WebRTC phones are supported using the Sky Central platform
-Dial by Name (*411)
+* Time Conditions: A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.
-	Search by first name or last name to find extension numbers on the system.
+* Voicemail: Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete.
-Direct Inward System Access (DISA)
+* Voicemail to Email: Have voicemails sent to email.

@@ Line 1: / Line 1: @@
-Click Here to return to the main Screen: '''[[PBX |Back]]'''
+Click Here to return to the main PBX Screen: '''[[PBX |Back]]'''
 == Sky PBX Feature List ==
@@ Line 9: / Line 9: @@
 Announcements Setup a recording for the auto attendant that provides announcement to callers. (See IVR Menus )
-  Auto Attendant	Create a structured interactive voice prompt for callers to use to interact with the PBX
+  * Auto Attendant	Create a structured interactive voice prompt for callers to use to interact with the PBX
-  Call Barge / Eavesdrop / Intercept
+  * Call Barge / Eavesdrop / Intercept
 Listen into an active call from another extension.
 Call Block

← Older revision		Revision as of 18:17, 26 October 2020
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−	Click Here to return to the main Screen: '''[[~~Main Page~~ \|Back]]'''	+	Click Here to return to the main Screen: '''[[PBX \|Back]]'''

	== Sky PBX Feature List ==		== Sky PBX Feature List ==

← Older revision		Revision as of 18:17, 26 October 2020
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		+	Click Here to return to the main Screen: '''[[Main Page \|Back]]'''
		+
	== Sky PBX Feature List ==		== Sky PBX Feature List ==