Select On-Hold Music - Revision history

Liliu at 18:01, 10 August 2019

2019-08-10T18:01:16Z

Liliu at 21:55, 26 July 2019

2019-07-26T21:55:36Z

Liliu at 21:54, 26 July 2019

2019-07-26T21:54:56Z

Liliu at 21:50, 26 July 2019

2019-07-26T21:50:46Z

Liliu: Created page with "Click Here to return to the Sky Central Quick Start: '''Back''' Sky Central users can select to play an announcement/music when putting the caller on-hold...."

2019-07-26T21:47:50Z

Created page with "Click Here to return to the Sky Central Quick Start: '''Back''' Sky Central users can select to play an announcement/music when putting the caller on-hold...."

New page

Click Here to return to the Sky Central Quick Start: '''[[Sky Central|Back]]'''

Sky Central users can select to play an announcement/music when putting the caller on-hold. This setting is configured by:
1. Click on the Settings table
2. Click on "Greeting, Recording & Hold Music" link
3. Click on "Hold Music" arrow

[[File:SkyCentralHoldMusic.png]]

From the page, users can:

1. Off: Turn off the play announcement/music when putting the caller on-hold. With the Off option, callers will hear silence when he/she is put on-hold.
2. System: Users can choose the announcement/music which system admin had uploaded to the system from the pull down menu.
3. Custom: A custom greeting can be uploaded to the system from the user's desktop by selecting the file from the "Browse" pop-up, followed by Upload action. The uploaded can be played back when the user clicking on the Play button. The music file can also be downloaded to user's local desktop by clicking on the Download button.

[[File:SkyCentralMoH.png]]

Here is an example of the setting when the user wants to play "ivr-generic_gretting.wav" file as the customized announcement.

[[File:SkyCentralCustomMusic.png]]

@@ Line 5: / Line 5: @@
 Sky Central users can select to play an announcement/music when putting the callers on-hold. This setting is configured by:
-. Click on Settings table
+. Click on "Settings" table
 . Click on "Greeting, Recording & Hold Music" link

@@ Line 22: / Line 22: @@
 [[File:SkyCentralMoH.png]]
 In the example below, this user wants to play "ivr-generic_gretting.wav" file as the customized announcement.
 [[File:SkyCentralCustomMusic.png]]

@@ Line 3: / Line 3: @@
-Sky Central users can select to play an announcement/music when putting the caller on-hold. This setting is configured by:
+Sky Central users can select to play an announcement/music when putting the callers on-hold. This setting is configured by:
-. Click on the Settings table
+. Click on Settings table
 . Click on "Greeting, Recording & Hold Music" link
@@ Line 15: / Line 15: @@
 From the page, users can:
-. Off: Turn off the play announcement/music when putting the caller on-hold.  With the Off option, callers will hear silence when he/she is put on-hold.
+. Off: Turn off the play announcement/music option when putting the callers on-hold.  With the Off option, callers will hear silence when he/she is put on-hold.
-. System: Users can choose the announcement/music which system admin had uploaded to the system from the pull down menu.
+. System: Users can choose an announcement/music which had been uploaded to the system from the pull down menu.
-. Custom: A custom greeting can be uploaded to the system from the user's desktop by selecting the file from the "Browse" pop-up, followed by Upload action. The uploaded can be played back when the user clicking on the Play button. The music file can also be downloaded to user's local desktop by clicking on the Download button.
+. Custom: A custom greeting can be uploaded to the system from the user's desktop by selecting the file from the "Browse" pop-up, followed by Upload action. The uploaded announcement/music can be played back when the user clicks on the Play button. The music file can also be downloaded to user's local desktop by clicking on the Download button.
 [[File:SkyCentralMoH.png]]
-Here is an example of the setting when the user wants to play "ivr-generic_gretting.wav" file as the customized announcement.
+In the example below, this user wants to play "ivr-generic_gretting.wav" file as the customized announcement.
 [[File:SkyCentralCustomMusic.png]]