Routing Configuration for Company's Main Number - Revision history

Liliu at 20:51, 10 August 2019

2019-08-10T20:51:17Z

Liliu at 20:49, 10 August 2019

2019-08-10T20:49:50Z

Liliu at 20:48, 10 August 2019

2019-08-10T20:48:43Z

Liliu at 20:47, 10 August 2019

2019-08-10T20:47:22Z

Liliu at 20:43, 10 August 2019

2019-08-10T20:43:57Z

Liliu at 20:40, 10 August 2019

2019-08-10T20:40:41Z

Liliu at 20:38, 10 August 2019

2019-08-10T20:38:20Z

Liliu at 20:27, 10 August 2019

2019-08-10T20:27:48Z

Liliu at 21:34, 4 August 2019

2019-08-04T21:34:59Z

Liliu at 20:33, 4 August 2019

2019-08-04T20:33:52Z

@@ Line 66: / Line 66: @@
-Callers can have, up to, 10 options to choose where to route the calls to.  The short digit routing option is defined in the "One Digit Mapping" section of the Company Greeting and Menu page. The calls can be routed directly to an extension or to a call group:
+Callers can have, up to, 10 options to choose where to route the calls to.  The short digit routing option is defined in the "One Digit Mapping" section of the "Company Greeting and Menu" page. The calls can be routed directly to an extension or to a call group:
@@ Line 73: / Line 73: @@
-In case the caller did not enter a valid menu selection, the company admin user may configure a default routing for this situation, to either disconnect the call or send the call to a specific extension or call group:
+In case the caller did not enter a valid menu selection, the company admin user may configure a default routing for this situation, to either disconnect the call or to send the call to a specific extension or call group:
 [[File:SkyCentralDefaultRoute.png]]

← Older revision		Revision as of 20:49, 10 August 2019
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−	~~Caller~~ can have, up to, 10 options to choose where to route the calls to. The short digit routing option is defined in the "One Digit Mapping" section of the Company Greeting and Menu page. The calls can be routed directly to an extension or to a call group:	+	Callers can have, up to, 10 options to choose where to route the calls to. The short digit routing option is defined in the "One Digit Mapping" section of the Company Greeting and Menu page. The calls can be routed directly to an extension or to a call group:

@@ Line 50: / Line 50: @@
 Sky Central allows each enterprise to define separate greeting messages and short digit routing menus for the auto-receptionist during the business hours and a different set of greeting messages and short digit routing menus for non-business hours.
-The company's admin users can specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main numbers/auto-receptionist numbers.
+The company's admin users can also specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main numbers/auto-receptionist numbers.
 [[File:SkyCentralSetGreeting.png]]

← Older revision		Revision as of 20:47, 10 August 2019
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−	Sky Central allows each enterprise to define separate greeting messages and short digit routing menus for the auto-receptionist during the business hours and for non-business hours.	+	Sky Central allows each enterprise to define separate greeting messages and short digit routing menus for the auto-receptionist during the business hours and a different set of greeting messages and short digit routing menus for non-business hours.

	The company's admin users can specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main numbers/auto-receptionist numbers.		The company's admin users can specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main numbers/auto-receptionist numbers.

@@ Line 50: / Line 50: @@
 Sky Central allows each enterprise to define separate greeting messages and short digit routing menus for the auto-receptionist during the business hours and for non-business hours.
-The company's admin user can specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main number/auto-receptionist.
+The company's admin users can specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main numbers/auto-receptionist numbers.
 [[File:SkyCentralSetGreeting.png]]

← Older revision		Revision as of 20:40, 10 August 2019
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−	If the company's main ~~number~~ should be handled the same way 24 hours per day and 7 days per week, the "24 Hours" radio button should be selected.	+	If the company's main numbers/auto-receptionist numbers should be handled the same way 24 hours per day and 7 days per week, the "24 Hours" radio button should be selected.

	If the company's main number should be handled differently during the business and non-business hours, "Specify Hours" radio button should be selected so the specific hour for each day of the week can be configured:		If the company's main number should be handled differently during the business and non-business hours, "Specify Hours" radio button should be selected so the specific hour for each day of the week can be configured:

← Older revision		Revision as of 20:38, 10 August 2019
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−	Calls can be routed to different call groups or extensions during the company's business hours ~~verses~~ the off hours. For instance, a company might want to route the calls to the secretary or to ~~the~~ sales group during normal business hour while routing the calls to the answering service during the off hours. This configuration can be accomplished by taking the following actions:	+	Calls can be routed to different call groups or extensions during the company's business hours and to different set of call groups and extensions during the off hours. For instance, a company might want to route the calls to the secretary or to a sales group during normal business hour while routing the calls to the answering service during the off hours. This configuration can be accomplished by taking the following actions:

	1. Define the company business hours		1. Define the company business hours

← Older revision		Revision as of 20:27, 10 August 2019
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−	Calls can be routed to different call groups or extensions during the company's business hours verses the off hours. For instance, ~~the enterprise~~ might want to route the calls to the secretary or to the sales group during normal business hour while routing the calls to the answering service during the off hours. This configuration can be accomplished by taking the following actions:	+	Calls can be routed to different call groups or extensions during the company's business hours verses the off hours. For instance, a company might want to route the calls to the secretary or to the sales group during normal business hour while routing the calls to the answering service during the off hours. This configuration can be accomplished by taking the following actions:

	1. Define the company business hours		1. Define the company business hours

← Older revision		Revision as of 21:34, 4 August 2019
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	Click Here to return to the Sky Central Quick Start: '''[[Sky Central\|Back]]'''		Click Here to return to the Sky Central Quick Start: '''[[Sky Central\|Back]]'''
		+

@@ Line 23: / Line 23: @@
-If the company's main number should be handled 24 hours per day and 7 days per week, the "24 Hours" radio button should be selected.
+If the company's main number should be handled the same way 24 hours per day and 7 days per week, the "24 Hours" radio button should be selected.
 If the company's main number should be handled differently during the business and non-business hours, "Specify Hours" radio button should be selected so the specific hour for each day of the week can be configured:
@@ Line 47: / Line 47: @@
-Sky Central allows the enterprises to define separate greeting messages and short digit routing menus for the auto-receptionist during the business hours and non-business hours.
+Sky Central allows each enterprise to define separate greeting messages and short digit routing menus for the auto-receptionist during the business hours and for non-business hours.
-The company's admin user can specific to use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when the caller calls into the main number/auto-receptionist.
+The company's admin user can specify to either use the system default greeting or use a custom greeting, which can be uploaded to the Sky Central, when a caller calls into the main number/auto-receptionist.
 [[File:SkyCentralSetGreeting.png]]
-Custom greeting can be uploaded from the "Upload Customer Greeting File" section of the page by:
+Custom greeting can be uploaded from the "Upload Customer Greeting File" section of this page. The custom greeting file can be uploaded by:
 . Click on Browse icon
@@ Line 65: / Line 65: @@
-Caller can have, up to, 10 options to choose which to route the calls to.  The short digit routing option is defined in the "One Digit Mapping" section of the Company Greeting and Menu page. The calls can be routed directly to an extension or to cal call group:
+Caller can have, up to, 10 options to choose where to route the calls to.  The short digit routing option is defined in the "One Digit Mapping" section of the Company Greeting and Menu page. The calls can be routed directly to an extension or to a call group: