Configure call center link here - Revision history

Liliu at 17:30, 13 July 2020

2020-07-13T17:30:42Z

2020-07-13T17:28:08Z

2020-07-13T15:35:35Z

2020-07-13T14:23:48Z

2020-07-13T14:19:00Z

2020-07-13T13:54:44Z

2020-07-13T13:46:45Z

2020-07-13T13:40:37Z

2020-07-13T13:39:36Z

2020-07-13T13:37:14Z

@@ Line 13: / Line 13: @@
         [[File: SkyCentralAddCallCenter-1.png]]
         [[File: SkyCentralAddCallCenter-2.png]]
-To modifier or delete a call center queue, select the call center queue which needs to be changed or deleted.  To delete the queue, click on "Delete Queue".
+To modify or delete a call center queue, select the call center queue which needs to be changed or deleted.  To delete the queue, click on "Delete Queue".
 For example, if the admin user wants to delete the "Parts" queue, he/she needs to click on "Parts" to get into the call center queue which is called Parts and click on "Delete Queue" to remove "Parts" from the call center queue list:

@@ Line 13: / Line 13: @@
         [[File: SkyCentralAddCallCenter-1.png]]
         [[File: SkyCentralAddCallCenter-2.png]]
-To delete a call center queue, select the call center queue which needs to be deleted and click on "Delete Queue".
+To modifier or delete a call center queue, select the call center queue which needs to be changed or deleted.  To delete the queue, click on "Delete Queue".
 For example, if the admin user wants to delete the "Parts" queue, he/she needs to click on "Parts" to get into the call center queue which is called Parts and click on "Delete Queue" to remove "Parts" from the call center queue list:

← Older revision		Revision as of 15:35, 13 July 2020
Line 18:		Line 18:
	[[File: SkyCentralParts.png]]		[[File: SkyCentralParts.png]]
	[[File: SkyCentralDeleteQueue.png]]		[[File: SkyCentralDeleteQueue.png]]
		+
		+	Note: All timer values on Call Center Queue page are in seconds.

@@ Line 13: / Line 13: @@
         [[File: SkyCentralAddCallCenter-1.png]]
         [[File: SkyCentralAddCallCenter-2.png]]
-To delete a call center queue, select the call center queue which needs to be deleted and click on "Delete Queue":
+To delete a call center queue, select the call center queue which needs to be deleted and click on "Delete Queue".
         [[File: SkyCentralDeleteQueue.png]]

← Older revision		Revision as of 14:19, 13 July 2020
Line 13:		Line 13:
	[[File: SkyCentralAddCallCenter-1.png]]		[[File: SkyCentralAddCallCenter-1.png]]
	[[File: SkyCentralAddCallCenter-2.png]]		[[File: SkyCentralAddCallCenter-2.png]]
		+	To delete a call center queue, select the call center queue which needs to be deleted and click on "Delete Queue":
		+	[[File: SkyCentralDeleteQueue.png]]

@@ Line 10: / Line 10: @@
 "Max Wait Time With No Agent Time" is the timer value which triggers "Timeout Action" when no agent is available to pickup the incoming call.
-The unanswered calls can be terminated, transfer to another extension, extension group or another call center queue.  The call can also be routed a the voicemail of any extension:
+The unanswered calls can be terminated, transfer to another extension, extension group or another call center queue.  The call can also be routed a the voicemail of an extension:
         [[File: SkyCentralAddCallCenter-1.png]]
         [[File: SkyCentralAddCallCenter-2.png]]

@@ Line 3: / Line 3: @@
 To add or manage a call center queue, click on Call Center Queues from Call Center page:
         [[File: SkyCentralCallCenterQueue.png]]
 From this page, admin user can add a new call center queue or reload call center configuration to the backend:
         [[File: SkyCentralCallCenterReload.png]]
 Strategy field defines the way Sky DANCE system hunts for the agents.  For example, if "longest idle agent" is selected, the agent who has been off the call for the longest time (idle) will get the next call.
         [[File: SkyCentralCallCenterStrategy.png]]
 "Max Wait Time With No Agent Time" is the timer value which triggers "Timeout Action" when no agent is available to pickup the incoming call.
 The unanswered calls can be terminated, transfer to another extension, extension group or another call center queue.  The call can also be routed a the voicemail of any extension:
         [[File: SkyCentralAddCallCenter-1.png]]
         [[File: SkyCentralAddCallCenter-2.png]]

← Older revision		Revision as of 13:40, 13 July 2020
Line 13:		Line 13:

	[[File: SkyCentralCallCenterStrategy.png]]		[[File: SkyCentralCallCenterStrategy.png]]
−
	"Max Wait Time With No Agent Time" is the timer value which triggers "Timeout Action" when no agent is available to pickup the incoming call.		"Max Wait Time With No Agent Time" is the timer value which triggers "Timeout Action" when no agent is available to pickup the incoming call.